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Revocation

Right of cancellation for consumers within the meaning of § 13 BGB

Cancellation policy for the provision of services

If the buyer is a consumer, he is entitled to the following right of cancellation:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must send us

The company
address
Telephone
email

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

If you have requested that the service should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation with regard to the contract compared to the total scope of the service provided for in the contract.

Cancellation policy for the delivery of digital content

If the buyer is a consumer, he is entitled to the following right of cancellation:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must send us

The company
address
Telephone
email

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment

Cancellation policy for the delivery of goods

If the buyer is a consumer, he is entitled to the following right of cancellation:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you must send us

The company
address
Telephone
email

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Note:

The right of cancellation does not apply to distance contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, to distance contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts, to distance contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; in the case of distance contracts for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature; in the case of distance contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery."

End of the cancellation policy

Non-existence of a right of cancellation

Consumers are exclusively entitled to the cancellation rights mentioned in this declaration. Pursuant to Section 312 (2) of the German Civil Code (BGB), consumers have no right of cancellation even if one of the following types of contract exists:

  1. Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  2. Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.
  3. Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
  4. Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
  5. Contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
  6. Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
  7. Contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
  8. Contracts for the supply of goods or the provision of services, including financial services, the price of which depends on fluctuations in the financial market over which the trader has no control and which may occur within the cancellation period, in particular services in connection with shares, units in open-ended investment funds within the meaning of Section 1 (4) of the Capital Investment Code and other tradable securities, foreign exchange, derivatives or money market instruments.
  9. Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, the transport of goods, vehicle hire, the supply of food and drink and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision.
  10. Contracts concluded as part of a form of commercialisation in which the trader offers goods or services to consumers who are present in person or who are given this opportunity, in a transparent procedure conducted by the auctioneer and based on competitive bids, in which the winning bidder is obliged to purchase the goods or services (publicly accessible auction).
  11. Contracts where the consumer has expressly requested the trader to visit him in order to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit that the consumer has not expressly requested or to goods delivered during the visit that are not necessarily required as spare parts for the maintenance or repair.
  12. Contracts for the provision of betting and lottery services, unless the consumer has made his contractual declaration by telephone or the contract was concluded off-premises.
  13. Notarised contracts; this only applies to distance contracts for financial services if the notary confirms that the consumer's rights under Section 312d (2) BGB have been safeguarded.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

- To

The company
address
Telephone
email

- I/we hereby cancel the contract concluded by me/us for the purchase of the following goods ( name and number of goods * ) / the provision of the following service ( name of service * ).

- Ordered on ( date of your order * ) / received on ( date of receipt * )

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- date

(*) Delete as appropriate.